Refund and Cancellation Policy
Thank you for shopping at Posse Trade. We want to ensure your complete satisfaction with your purchases. This Refund and Cancellation Policy outlines the guidelines and procedures for refunds, cancellations, and returns. By placing an order with us, you agree to comply with the terms and conditions stated below.
You have the right to cancel your order before your order dispatch. To cancel an order, please contact our customer support team as soon as possible with your order details. We will make every effort to accommodate your cancellation request. However, if your order has already been processed or shipped, it may not be possible to cancel it.
We offer refunds for eligible products that meet the following conditions:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team on same day of receiving the item. We may require you to provide supporting documentation, such as photographs, to assess the issue. Once approved, we will provide a full refund or send a replacement product, depending on your preference.
b. Incorrect or Incomplete Orders: If you receive an incorrect product or if your order is incomplete, please notify us on same day of receiving the item. We will investigate the issue and rectify it by sending the correct product or missing item. If the correct item is not available, we will issue a refund for the affected item(s).
c. Non-Delivery: If your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will initiate an investigation with the shipping carrier to track the package. If the package cannot be located, we will issue a refund or reship the order, depending on your preference.
We accept returns for eligible products after deliver your product . To initiate a return, please contact our customer support team and provide your order details. The following conditions apply to returns:
a. Products must be in their original condition, unused, and with all tags and packaging intact.
b. Certain products, such as intimate apparel, swimwear, and perishable goods, may not be eligible for return due to hygiene reasons. Please check the product description or contact our customer support team for clarification.
c. Return shipping costs may be the responsibility of the customer, unless the return is due to our error or a defective/damaged product.
d. Once we receive and inspect the returned item, we will process a refund to your original payment method or provide store credit, depending on your preference.
The following items are generally not eligible for refunds or returns, unless they are damaged or defective:
a. Personalized or customized products.
b. Digital downloads, software, or virtual goods.
c. Gift cards or vouchers.
Refunds, cancellations, and returns are typically processed within 7 business days upon receiving the returned item or approving the refund request. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider.
If you have any questions or need assistance regarding refunds, cancellations, or returns, please contact our customer support team using the information provided on our Contact Us page.